One platform for your coach hire operations needs

What is the Mobifer platform?

Mobifer is a comprehensive, modern software system built for coach operators. Booking is what every coach company works towards if it wants to be successful.

At Mobifer we have made booking the centrepiece of our architecture. Four key business functions are directly involved in that process: customer, sales, operations and driver. Providing customers with the information they need and streamlining the information flows enables operators to:

  • Minimise the time from quote to booking from hours or days to just minutes
  • Reduce operational overhead by an average of 60%
  • Increase bookings by 25% with around-the-clock availability
  • Reduce communication errors between operations and drivers to just 1%.
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A circular diagram with Booking at its centre, connected by two loops: a sales process running from customer to sales to dispatch, and a delivery process running from dispatch to driver and back to the customer
Platform overview diagram: a customer column of journey types feeding all enquiries into Mobifer, whose sales process automation covers smart routing, availability and scheduling, pricing and quoting, payments and invoicing, booking and changes and analytics, and whose delivery process automation covers planning and scheduling, dispatch and the driver app, over shared layers for communication and API integrations; an operator column of ERP, CRM, telematics, payroll, fleet management and operations connects through all integrations, and service feedback returns to the customer.
A wheel with the Mobifer mark at its centre, ringed by eight sales capabilities: smart routing, instant quoting, credit card and invoice payments, instant booking, edit booking, automated communication, customer feedback and CRM

Sales process automation

Smart routing, availability checks, pricing and quoting all happen in a fraction of a second, maximising the customer experience while saving operators hours of manual processing. Our automated sales solution helps you scale from 10 to 100 bookings a day without adding to your team’s workload.

A four-step delivery flow drawn as blue arrows: automatic coach allocation, dedicated driver assignment, automatic dispatch, and service delivery excellence

Delivery process automation

Once a booking is confirmed, dispatch assigns the vehicle and the driver, and every change reaches the cab on its own. Drivers see each job, route and status update in their pockets, so the schedule stays accurate without a single phone call chasing it.

  • Increased efficiency in planning and outsourcing;
  • Paperless dispatch;
  • Streamlined driver communication.
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